Refund policy
Order Cancellations
You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.
Return Conditions
We offer returns under the following conditions:
Return Window: Items can be returned within 30 days of delivery.
Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.
Receipt or Proof of Purchase: Required for all returns.
Return Instructions
To start a return, please follow these steps:
Step 1. Contact Customer Service: Email info@guessey.com with your order number, reason for return, and any supporting photos if applicable.
Step 2. Receive Return Authorization: Our team will respond and provide a return authorization and detailed instructions.
Step 3. Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.
Step 4. Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer or by us if defective or incorrect.
Refund Policy
Processing Time: Approved refunds will be processed to your original payment method within 5 days. Your bank or credit card provider may require additional time to post the refund.
Confirmation: You will receive a confirmation email once the refund is processed.
If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at info@guessey.com.
Exchange Policy
We do not offer direct exchanges. If you want another size or color, please return your item and order the size or color you want through the website.
Exceptions and Special Cases
Defective or Damaged Items: Unfortunately, despite careful packaging, transport damage can occur in isolated cases. In this case, If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
Important: Please do not return the package without consulting us. Without photo evidence, we cannot guarantee a replacement. Our customer service will find a solution as quickly as possible.
Incorrect Product: If you receive an incorrect item (incorrect size or incorrect item), please contact us, and we’ll cover the return shipping and send you the correct item promptly.
Lost Packages: In most cases, delivery is on time. However, if your order has not arrived after the regular delivery time plus 3 additional days, please contact our customer service.
Part of my order is missing – what should I do?: For larger orders, your items may be shipped in multiple packages for logistical reasons. In this case, you will usually receive the missing products within 1 to 3 business days (Monday to Friday) after the first package.
Contact Information
If you have any questions or need more information, feel free to reach out! Whether it's something small or you're just curious about something, don’t hesitate to contact us. We're here for you!
Business Name: Guessey
Company Name: Guessey LLC
Company Address: 575 Bellevue Square, Bellevue, WA 98004, United States
UBI Number: 601721143
Email: info@guessey.com
Estimated Response Time: 30 minutes - 24 hours
Business Hours:
Monday to Friday: 8:00 AM - 6:00 PM (EST)
Saturday and Sunday: 10:00 AM - 4:00 PM (EST)
